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Post by saberwolf94 on Jul 5, 2019 5:10:04 GMT -6
Hello, everyone I'm writing this with the hope that a moderator/high ranking member of the forum that has some access to communicating with 505 or fangamer sees this.
I backed the $300 tier during the original campaign with my primary system being the PS4 version of the game and I still haven't received it, the slipcase, or whatever was supposed to come with it (I don't mean the other backer collectables I know they're supposed to come later).
I was patient because I know that my country Cyprus isn't the most recognized in Europe and I'd probably be the last to get the game, but at this point its ridiculous. I haven't received it, any shipping confirmation email, I've contacted both fangamer and 505 about the issue, nobody is replying. Please, if anybody can contact somebody at 505 or fangamer I'd appreciate the help as there isn't anything else I can do and I'm very frustrated at this point.
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freddythemonkey
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Post by freddythemonkey on Jul 5, 2019 5:44:22 GMT -6
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saberwolf94
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Post by saberwolf94 on Jul 5, 2019 6:04:05 GMT -6
I've already contacted Question, still no reply. |
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Silver6986
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Post by Silver6986 on Jul 5, 2019 6:33:19 GMT -6
Heya saber,
Did you check your junk folder for any responses from Fangamer or from the shipping company?
I too had to chase Fangamer. The game released locally in Australia on the 20th. I emailed them on the 26th. After a day they got back to me on the 27th and provided tracking and apologised for the delay. I then got the game yesterday in the mail with no slipcase.
I believe my email was in the junk folder initially.
You didn't delete their correspondence by accident maybe?
Silver
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saberwolf94
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Post by saberwolf94 on Jul 5, 2019 7:29:45 GMT -6
Heya saber, Did you check your junk folder for any responses from Fangamer or from the shipping company? I too had to chase Fangamer. The game released locally in Australia on the 20th. I emailed them on the 26th. After a day they got back to me on the 27th and provided tracking and apologised for the delay. I then got the game yesterday in the mail with no slipcase. I believe my email was in the junk folder initially. You didn't delete their correspondence by accident maybe? Silver I just checked the spam folder and still nothing. |
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purifyweirdshard
Administrator
Administrator 
Calling from Heaven
Posts: 3,789
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Post by purifyweirdshard on Jul 5, 2019 8:46:05 GMT -6
saberwolf94 Can you reply to that to make it easier for them to directly contact you? If you're not on twitter, then maybe that itself will work out, but I'm not sure whoever runs that account is one of the guys that sometimes stop in here (Fangamer Steve and Dangamer).
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saberwolf94
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Post by saberwolf94 on Jul 5, 2019 8:54:04 GMT -6
saberwolf94 Can you reply to that to make it easier for them to directly contact you? If you're not on twitter, then maybe that itself will work out, but I'm not sure whoever runs that account is one of the guys that sometimes stop in here (Fangamer Steve and Dangamer). Thank you for notifying them, I also left a tweet there like you instructed I hope I get some response soon. |
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purifyweirdshard
Administrator
Administrator
Calling from Heaven
Posts: 3,789
Staff Mini-Profile Theme: Example 2
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Calling from Heaven
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Post by purifyweirdshard on Jul 5, 2019 9:12:43 GMT -6
saberwolf94 cool, let's see where it goes. edit: They just replied a few minutes ago, want you to DM them your order #
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saberwolf94
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Post by saberwolf94 on Jul 8, 2019 6:17:51 GMT -6
saberwolf94 cool, let's see where it goes. edit: They just replied a few minutes ago, want you to DM them your order # I just seen this now and replied to them on twitter, they asked for my order number, I looked at my backer survey and I think I sent them the right thing but I don't understand it's like they don't even have my email anymore. I sent that over too. |
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purifyweirdshard
Administrator
Administrator
Calling from Heaven
Posts: 3,789
Staff Mini-Profile Theme: Example 2
inherit
Administrator
210
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Oct 25, 2024 0:03:05 GMT -6
3,660
purifyweirdshard
Calling from Heaven
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Jun 29, 2015 7:24:38 GMT -6
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Post by purifyweirdshard on Jul 8, 2019 8:17:28 GMT -6
saberwolf94 cool, let's see where it goes. edit: They just replied a few minutes ago, want you to DM them your order # I just seen this now and replied to them on twitter, they asked for my order number, I looked at my backer survey and I think I sent them the right thing but I don't understand it's like they don't even have my email anymore. I sent that over too. You should DM them (direct message) on twitter like they asked for just in case. I don't think it will hurt anything to have your order # public like that (I don't think people can steal backer IDs?), but regardless that will probably start the process. Sorry you didn't see it until now, didn't know how else I could/should contact you. |
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saberwolf94
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Post by saberwolf94 on Jul 8, 2019 12:57:37 GMT -6
I just seen this now and replied to them on twitter, they asked for my order number, I looked at my backer survey and I think I sent them the right thing but I don't understand it's like they don't even have my email anymore. I sent that over too. You should DM them (direct message) on twitter like they asked for just in case. I don't think it will hurt anything to have your order # public like that (I don't think people can steal backer IDs?), but regardless that will probably start the process. Sorry you didn't see it until now, didn't know how else I could/should contact you. You don't have to apologize I appreciate your help and you reaching them it's not like it's your fault. Clearly things didn't go as smooth in many regards since launch. |
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yey