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Post by browren on Mar 14, 2019 20:40:12 GMT -6
I'm still not sure it's something particular to the Switch, though. I recall Mighty Number 9 having some problems and getting delayed for the last time due to...what was it, "netcode issues?" And this was when MN9 was released on the Wii U, not the switch. I get the feeling similar netcode issues might be bedeviling Bloodstained, and they elected to just drop the Mac and Linux ports rather than risk another delay with the exact same rationale MN9 had, which woulda looked very bad--avoiding the pitfalls of that other game has very much been on everyone's mind, though we're good sports and don't talk about it much. I'm not familiar with the particulars of MN9, I wasn't a backer there so I did not follow it very closely. It certainly could be something similar, as doing good online multiplayer is not easy, and every platform has its own unique way of dealing with latency, dropped frames, and all of the other little nasty bugs lurking on the network. It would be pretty bad management of the project priorities to wait until 9 months before release to actually try multiplayer, don't you think? But that's not really the question.
While I don't think dropping the platforms entirely was the right response to fears of a MN9-like delay, it certainly would make sense that they'd be worried about looking like that was what happened. I would have preferred that multiplayer not be supported, but the game was still going to be released, or it would have been added later.
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Post by browren on Mar 14, 2019 21:06:45 GMT -6
I read the first post of this thread and to me it reads more like a threat or a blackmail offer than a genuine offer to extend a helping hand. Perhaps you should read the post where I offered to make the game work on Linux, then. I still have the UE4 devkit sitting here waiting. No, I didn't accept them refusing to refund my money without additional explanation, which they refuse to provide. If they had given me my money back they could have said anything they wanted and it would have been OK. "My dog ate the Linux version's code, here's your money back." "OK, fine." Again, you seem to be under the impression that I have to accept anything they say without proof, and that I need to be nice about it too. They took my money and didn't do what was promised. That wasn't nice. It is an absolutely provable fact that I am a backer. It is an absolutely provable fact that the Bloodstained E3 demo from September 2018 runs on Linux. It is an absolutely provable fact that the Kickstarter promises included Mac and Linux support. It is an absolutely provable fact that the game was featured on Nintendo Direct to the exclusion of other platforms, and before backers were given an update. There is no evidence of any middleware problem in any publicly available demo. There is no evidence that a native Linux or Mac version of the game has ever existed. Now you can explain how a vague justification should be acceptable to anyone for cancellation of a promised, paid for platform for this game which was functional as of September 2018.
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Post by hyugakojiro on Mar 15, 2019 17:12:30 GMT -6
browren Can't speak for 505 Games, Question or Angel, but I personally wouldn't trust someone to help me out with a problem when said individual has alluded to suing me and called me a liar the moment we first met. I think your cause would have been better served if you had started out by writing about your passion for Linux and your extensive experience with programming on this platform instead of a thinly veiled threat and accusations of untruthfulness. You have every right to be angry but there's a way to getting things done and threats and accusations aren't the way to go. This was a Kickstarter campaign and thus involves a higher degree of risk than just pre-ordering a game at a store. There's always a chance that the content creator won't be able to make good on some or all of their promises. I get that Linux and Mac backers are in the worst possible position having their platform cancelled, refund denied, and having to witness the project move forward for other backers that chose a different platform. But this is a risk that is inherent in the process of crowdfunding campaigns. Having said that it's not for certain that this game won't ever be playable for those platforms, just not on launch. As far as the Switch goes, it's only logical for them to have added it to the list of supported platforms considering the cancellations of the Wii U and Vita. The Switch is arguably the successor to both consoles since Sony never released a new handheld. There also isn't any evidence to the contrary either. It's all speculation. Does the fact that I didn't get to play the backer demo on my PS4 mean that they haven't worked on the PS4 port yet? The mere fact that we're talking about "evidence" in the first place makes it sound like you're gathering evidence for a court case as opposed to you making an honest effort to help out the development team.
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Post by browren on Mar 15, 2019 18:42:37 GMT -6
browren Can't speak or 505 Games, Question or Angel, but I personally wouldn't trust someone to help me out with a problem when said individual has alluded to suing me and called me a liar the moment we first met. I think your cause would have been better served if you had started out by writing about your passion for Linux and your extensive experience with programming on this platform instead of a thinly veiled threat and accusations of untruthfulness. You have every right to be angry but there's a way to getting things done and threats and accusations aren't the way to go. "Why aren't you being nicer to the company that ripped you off? I mean, who really cares what 505 did, you need to kiss their ass and beg for what you paid for." This was a Kickstarter campaign and thus involves a contract with requirements to be met, which I stated in the first post. "Risk" does not absolve 505 from those requirements. Actually, the worst possible position would be to have filed a class-action before the game was released, thus making sure all backers got to experience the same ripped-off situation that we did. 505 has stated that they "hope" the game will work under WINE. If it does work under wine, there is no insurmountable middleware problem, they just couldn't be bothered to do the work. It's also logical for them to push their highest-expected-sales console to top priority, which is exactly what we saw them do. Yeah? Which demo has the middleware problem they claim is so horribly bad that they have to drop TWO platforms because of it? The fact that there is no native Linux or Mac demo is not speculation. Does the fact that there hasn't been a PS4 demo yet worry you at all? It should. What makes you think other platforms are immune to this horrible, insurmountable, terribly bad "middleware" problem? What makes you think they're not going to end up delaying other consoles, or everything, again, because "middleware"? I'm going to laugh really, really hard for a long long time if PS4 and XBox get delayed now because of "middleware". Maybe I'll email Keiji Inafune and we'll laugh together until we cry. Oh, I wasn't aware that backers generally have to do the work of the developers that took their money. Again, I'm sure if I was "nicer" I would have got exactly the information I asked for the second I asked, and a big fat refund too, right? What a joke.
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Post by gunlord500 on Mar 15, 2019 19:40:44 GMT -6
Well, first off, I'll say that I personally appreciated browren 's offer, and I thought it was sincere and very magnaminous of him to extend. But I also think there are a host of legal reasons the Bloodstained team couldn't take the offer. For instance, working on a port is a pretty hefty task, even more so when one is doing it pro bono--would browren's employers be okay with him working for another company? That last thing we would want is to cause trouble for a benefactor in his personal life. Second, there's always a lot of legal issues involved when taking on a new member of a team. Remember, the game has assets from Inti Creates, and also musicians like Yamane, Virt, Yamada, and a bunch of other things too, probably. If you were to work on a port, even for free, you'd have access to all those other companies or artists' work. They were okay with their stuff being handled by 505, Dico, and the rest, but would they be alright with a new party working on it? And what about other possible issues with proprietary software that a linux/mac port will encounter, aside from UE4? The 'proprietary' there means there might be trouble with someone else working with it in regards to bloodstained, even if the new worker is under an NDA. And so on, and so forth... That said, "Yeah? Which demo has the middleware problem they claim is so horribly bad that they have to drop TWO platforms because of it? The fact that there is no native Linux or Mac demo is not speculation...Does the fact that there hasn't been a PS4 demo yet worry you at all? It should. What makes you think other platforms are immune to this horrible, insurmountable, terribly bad "middleware" problem? What makes you think they're not going to end up delaying other consoles, or everything, again, because "middleware"?" That's certainly possible, but I doubt it. From what I understand, PS4 and Microsoft are generally pretty easy for most games that work on a PC to work with. I mean, Bloodstained is *very* far from the first game to have either delayed or dropped entirely its Mac and Linux ports. The Linux version of Battletech was delayed for quite a while, though it's still being worked on. Phoenix Point dropped its Linux port entirely (and sold out to Epic Games; I'm still kind of depressed about that, but that's neither here nor there). However, neither of those games have dropped any of their other features--I don't think Battletech is on consoles, but Phoenix Point is still coming to the Xbawks with no problem. I'm not going to get into a big debate over whether or not Linux and Mac are good for gaming/developing/whatever, but I will say that even as just a layman, I've never heard of PC games having as much trouble or expense getting ported over to Playstation or Sony consoles as I have of them running into issues working on Linux or Mac. I think there are issues involved in getting them on portable systems, but Bloodstained dropped its Vita version already, and was never promised for the 3DS (thankfully evading a MN9 problem). Maybe Nintendo's middleware is finicky, and maybe the Switch is also harder to develop for, but if they had Bloodstained running on it a while ago I don't think that's the case. Anyways, browren...I'll try not to come across as too much of a "PR Guy," especially since they don't pay me enough to do that (they don't pay me at all, lol), but here's something to consider. I can tell you for sure that Angel and Question know how much it sucks for the Mac and Linux backers and how bad a look it is for the Bloodstained brand, and they really do want to find a solution. There are limits to how much they can say here because the higher-ups have tied their hands, and not for no reason: Companies take NDAs and secrecy of proprietary agreements very seriously, and if one their employees breaks an NDA even a little bit--like, if even vague specifics about the middleware issue can tell you what software they're referring to and what bug they might have encountered--they could get in a lot of hot water. However, the same applies to various solutions. I know it sounds lame, and I know you have no reason to believe me, but you might want to wait and see how things go after the game is released in the summer. Angel is concerned about the long-term health of the brand, and he might--*might*--be able to pull a rabbit out of his hat and do something for the Mac/Linux backers after a successful launch and Bloodstained has established himself. He might have plans or solutions but can't talk about them, especially at this stage, because that sort of information needs to be kept strictly under lock and key. For instance, if they end up giving some support to Proton and Wine officially, they can't say that publicly at the moment because they have to make 100% sure they have a deal signed and an NDA locked in and all that legal junk. Same with even outrightly releasing proper Mac and Linux versions, they can't say anything about that unless they're 100% sure they have the money to start the project, which they'll only know once release sales numbers for Bloodstained come in. And so on, and so forth. I know it sucks losing an investment, and I know it seems like 505 has done you poorly, but I think it might be worth it to wait and see if your situation is really a total loss, or if you do get a solution in the end, it just happened to take some time.
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Post by browren on Mar 15, 2019 21:18:28 GMT -6
It doesn't seem like 505 has done us poorly, they HAVE. The game wasn't delayed, they didn't say we'll have to wait longer, they didn't hint there was more coming, they flat out said it will "no longer be supported," said they were sorry for the "inconvenience", and pocketed our money. It was unethical, disrespectful, and just plain wrong. Besides, all of those justifications for their behavior are meaningless. If 505 is unwilling, unable, and/or afraid to engage the backers they directly ripped off, they shouldn't have wasted our time telling us to go to Twitter or this discussion board. "Provide further feedback to the team" my ass. There was no point sending us here if Question isn't ALLOWED to answer honestly. I have always had no choice but to wait just like all the other backers, so "wait and see" is exactly where I have been since the day I backed the project. I hope for your sake, and for all the other backers' sakes, that this "middleware" garbage *is* just a businessman's lie and not some major problem. It would be a shame if Linux and Mac are just the first casualties.
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Post by Time 4 Tea on Mar 15, 2019 21:41:45 GMT -6
browren - I interpreted your offer as sincere and feel that it was a very nice gesture on your part. My guess is that 505 is reluctant to accept help from a third party even when it's free. If you mind me asking, are you currently bound to an existing employer or would you be available to subcontract your services to 505? It's possible that if you were "on their payroll" even for a token amount, they might be more willing to work with you since you would be operating in an official capacity. Again though, I'm not affiliated with 505 so take my suggestions with a teaspoon of salt.
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Post by freddythemonkey on Mar 16, 2019 2:50:50 GMT -6
Personally, I find it pretty hard not to symphatize with browren . A hugely successful Kickstarter campaign, with publisher investment on top, and you still don't get your money back for a cancellation like this. I don't know if browren is particularly attached to Igarashi's games or simply wanted another Castlevania-like game, but I'd personally feel gutted, because that would betray my faith and respect to an important figure (for me) as well as my trust and will to bring the project to life in the first place. I honestly felt guilty about enjoying the latest trailer with the release window and the improvements, because there are people, no matter how few, that are excluded from that. I also understand his perseverance. I'd be sour and bitter and would have let it go feeling that way, certain that I wouldn't want to deal with any of the parties involved ever again. Most of all I'd feel powerless, because all my attempts would result in a variation of "Yeah we're sorry but that's how it is, deal with it". browren is, in my eyes, trying to find the reasonable explanation for accepting how sh*t the situation is without being bitter to the team. I don't agree with him with everything he says or his occasional attitude (for the Nintendo Direct debacle for example) but I can't think he's doing a wrong thing by persevering with firm hand. What's worse I feel is the general sentiment of some folks that since some time has passed, everyone involved must forget about it, stop complaining and leave us basking in satisfaction at how the game's coming along. That's really not fair. People have been left in a shite state of affair and for whatever reason can't be told why, refunded in any capacity and then are expected to forget and be forgotten. It's just somehow acceptable because "Yeah there are like twelve Mac/Linux backers bro, they should easily be able to get another console". Everything is a small hiccup until it doesn't involve us personally. Those left on their own are absolutely right in making themselves heard and be even an uncomfortable presence if necessary. At the very least the team will learn to plan better next time, because if this whole situation never turned into a controversy, the implicit message would have been that it's okay because it's done to a small group of backers. That doesn't make it okay at all, and I'm baffled how some really thinks that people getting betrayed (strong word, but you understand my point) is less important than their own bubble of absolute positivity. I've been waiting since day one for this game and I trust it will be great. I don't regret spending what I spent or the time I spent in this community but this whole situation is a stain on all this and I'm sure I won't forget that anytime soon.
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Post by browren on Mar 16, 2019 14:41:14 GMT -6
browren - I interpreted your offer as sincere and feel that it was a very nice gesture on your part. My guess is that 505 is reluctant to accept help from a third party even when it's free. If you mind me asking, are you currently bound to an existing employer or would you be available to subcontract your services to 505? It's possible that if you were "on their payroll" even for a token amount, they might be more willing to work with you since you would be operating in an official capacity. Again though, I'm not affiliated with 505 so take my suggestions with a teaspoon of salt. I'd be happy to sign almost any kind of agreement they like if it means the game will get released properly. Honestly, if they have a genuine Linux problem, my day job puts me in a good position to get their problem fixed. If they'd just tell me what the damn problem is, I might not even need anything else from them to get it fixed very quickly in Ubuntu and upstream, and I have friends at both Red Hat and SuSE I could ask to help get it out to the other distros.
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Post by gunlord500 on Mar 16, 2019 16:19:39 GMT -6
I'd be happy to sign almost any kind of agreement they like if it means the game will get released properly. Honestly, if they have a genuine Linux problem, my day job puts me in a good position to get their problem fixed. If they'd just tell me what the damn problem is, I might not even need anything else from them to get it fixed very quickly in Ubuntu and upstream, and I have friends at both Red Hat and SuSE I could ask to help get it out to the other distros. I genuinely appreciate the offer, and if it were up to me, I'd accept it, as long as your colleagues at KernelTeam were okay with you taking the job. But from what I've gleaned from Angel and Question's posts in this thread, for whatever reason, the higher-ups at 505 want to maintain secrecy regarding the specific issue with the mac and Linux ports, and such a high degree of it that they can't even say what it is. Maybe something with Nintendo's or Sony's proprietayr software and they'd get in trouble with those companies if they described it, maybe some bad coding practices that reflects poorly on either Inti or another company involved with the game, or maybe they're working on a collab with Proton or Wine already and don't want to spill the beans until everything is 100% set. Or maybe something else entirely--I'd hope it's the last one, but that's just wishful thinking on my part. In any case, for whatever reason, the decision for secrecy has been made above Angel and Question's heads, and they can't do anything about it or even say anything about it.
And...yeah, that sucks. I'm not an official employee of 505, so if you want to say this is a sleazy and dishonest moneygrabbing tactic, I...wouldn't contest that. You can also say that Fangamer shouldn't have directed you here since the forums can't give you any help, and I can't argue with that either. I personally really do think they've got something in the works to make things up to Mac and Linux backers, but again, that's just wishful thinking and I have no evidence to back it up. The problem is that I don't think there's anything we can do. Venting about 505 might be true, and it might make a few people less likely to buy from them in the future, but that's about it. For actual answers, I think we're as far as we can go.
I hate to say that, too, I don't like sleazy business decisions and it irritates me when I can't help forum members get the resolutions they seek. You could ask me why I'd continue moderating on behalf of 505, especially without getting paid, but that's because as I mentioned above, I do get the feeling they're working on a solution for Mac and Linux folks, or planning to, but just keeping it under wraps. But that's a matter of faith, not reason or evidence, so I can't ask anyone else to share it. At this point, Browren, I'd have to say that Fangamer was incorrect and there's nothing the forums or twitter can do for you. Personally, I'll be keeping an eye out and if it turns out my hopes come true and 505 announces a revival of the M/L port or a collab with Proton/Wine, I'll send you a PM and make sure you're getting your stuff. But if I'm wrong, hmm...you could try going higher-up at 505. Question is just a community manager and Angel, though more influential, is a brand manager, not an executive. You could see if there was any way to contact 505's senior executives, or maybe its shareholders. I'm not sure if that information is generally public, though, and I don't know much about corporate etiquette. Perhaps you could also try some of the associates--if you're an employee at the Kernelteam, maybe you know somebody at Wayforward, or maybe you have a friend who's friends with somebody at Wayforward. It's a long shot, but they might have some idea of what went wrong with the Linux and Mac ports, or at least overheard one of the other team members talking about it if they weren't working on anything related themselves. But that's just a really long shot, don't quote me on that.
If all that fails, as much of a bitter taste it puts in my mouth, I think we can only conclude that the Bloodstained fan forums here can't help you any further
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Post by browren on Mar 16, 2019 16:22:52 GMT -6
freddythemonkey, I appreciate the kind words and understanding. My first Castlevania was CV2, rented from a Blockbuster in the summer of '88. My favorites are SOTN (of course!) and Dracula X. Obviously, I'm a huge Linux fan too, big enough of a fan to have made it my career. I'm also a fan of Kickstarter and think it is one of the best, most direct ways for fans to connect with their favorite creators, so when I read that Koji Igarashi was opening a Kickstarter, for a Metrovania game, and it was going to support Linux, of course I backed it. Between that and Shenmue 3, it was a really awesome year for Kickstarters. Generally, Kickstarters go pretty OK and I don't feel like I need to add to the chatter, so I'm content to sit back and watch. They also usually deliver on Linux just fine, so I wasn't ever worried about Bloodstained. I first heard that Bloodstained had cancelled support from the news feed on GOL and when I saw "Failed" there, I was crushed, and stunned. How does a high-profile UE4 title from pro developers just suddenly up and fail like that? The reason I'm being so dogged about this is I can't believe they can honestly have such a massive problem that they need to drop support. How hard is it to test your Windows build on WINE, really? How much time does that really take? All they had to do was say "we'll accept and address bug reports for the PC version under WINE, and fix bugs that are our fault" and they're good, right? Heck, pack in a known-good version of WINE and you're golden. Game devs don't like to look incompetent, either. I mean we have a project here led by a man that helped write SOTN, a game that is rightly in nearly everyone's top ten list of games ever, and we're supposed to believe he's throwing in the towel over a middleware bug in UE4 on two supported platforms? Did anyone bother to call Epic and ask for help? Pardon my French, but WTF? This entire thing stinks to high heaven of pointy-haired boss logic - lie about the problem, hide behind the team, and make the developers look incompetent to save a few bucks. But hey, if 505 really wants us all to think Iga and his devs somehow couldn't get a UE4 game to work on Linux or Mac, but small indie companies like Bloober and Reikon can turn out working code, that's on them. I mean come on, even Mighty Number Nine has a native Linux port and that's UE3 which wasn't as well supported.
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Post by purifyweirdshard on Mar 16, 2019 16:38:31 GMT -6
I think directing you to the forums was the right choice in so far as being heard and understood. The visibility of this and other fans understanding your side has increased, I would say, which even if you're not looking for sympathy and agreement, potentially means increased stakes and more of a consideration for the project. Here you have right and space to say that the issue hasn't been handled. I imagine there are a good number of others who weren't satisfied with the offered concessions as well (switch platform, upgrade to physical to sell).
What I'm hoping at this point is a port later for RotN. Mn9 got its Linux version just months later, and hopefully after the ArtPlay team has pushed through crunch and release, can return to the technical problems before and finish that up. I know they want to - even before response to the problem was a consideration. I disagree that we can't help you further.
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Post by browren on Mar 16, 2019 16:39:23 GMT -6
But from what I've gleaned from Angel and Question's posts in this thread, for whatever reason, the higher-ups at 505 want to maintain secrecy regarding the specific issue with the mac and Linux ports, and such a high degree of it that they can't even say what it is. Well, you know your job sucks when your boss won't even tell you what the problem actually is, but they expect you to do damage control for the company.
On the bright side, I guess they'll still get to find out what it is, right after I do.
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Post by Brainiac on Mar 18, 2019 7:45:37 GMT -6
If I remember correctly, don't both Steam and GOG give you access to Mac/Linux versions alongside Windows if they're available when you purchase a title? As such, if the issue is ever resolved in the future (which is, to be fair, a REALLY BIG if), you'd get access even if you only get a Windows version at the start.
Mind, that won't fix any physical media you get from backing and given the outright cancellation rather than delay it's not likely to happen, but it's still something to consider.
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Post by purifyweirdshard on Mar 18, 2019 8:14:53 GMT -6
If I remember correctly, don't both Steam and GOG give you access to Mac/Linux versions alongside Windows if they're available when you purchase a title? As such, if the issue is ever resolved in the future (which is, to be fair, a REALLY BIG if), you'd get access even if you only get a Windows version at the start. Really? That's sure...something. I would have never thought that'd be the case, but I guess it'd have to be, considering. On one hand, that sounds like less consideration to make native ports for other OSs, but on the same token I guess you capture those sales anyway if those folks exclusively use those OSs. Forcing a double purchase would certainly be kinda disingenuous either way. How much should "if they're available when you purchase a title" be emphasized there? i.e. Mac/Linux Bloodstained comes to eventually exist, do the backers who hold those Steam codes gain access to it once it becomes available with no further action/publisher/Fangamer contact? Would they have to hold onto their codes until the ports' time (since that would be the time of "purchase")?
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Post by browren on Mar 18, 2019 8:50:47 GMT -6
Yep, that's how it works. Steam will also give you the option of running the game under Proton on Linux, if it's a Windows title.
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Post by browren on Mar 18, 2019 8:57:27 GMT -6
How much should "if they're available when you purchase a title" be emphasized there? i.e. Mac/Linux Bloodstained comes to eventually exist, do the backers who hold those Steam codes gain access to it once it becomes available with no further action/publisher/Fangamer contact? Would they have to hold onto their codes until the ports' time (since that would be the time of "purchase")? Steam will make additional platforms available as soon as the game is published on them, no matter how long you've owned it. For instance, when Feral announced that they would be porting Life Is Strange and Tomb Raider to Linux, I bought them both on Steam early, and had access to the Windows version until the ports were available. If I wanted to I could install Steam on a Windows system and play all of my Linux games that have Windows versions too, no matter when I bought the game relative to when the platform was made available.
In the case of Life is Strange:Before the Storm, I had the Windows version installed and had tried it with Proton, and when the port came out I had to uninstall the game and then install the native Linux version to switch.
For GOG, they just add downloads to your order for the additional platforms, so you can get a different flavor when you want it.
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Jun 11, 2024 9:28:29 GMT -6
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Post by DSLevantine on Mar 22, 2019 2:06:59 GMT -6
illasera Did you hear about Phoenix Point backlash? Backers backed for the game but (a week?) before the release, the dev signed contract with Epic game store and made it Epic Game Store Exclusive for one year. The dev agreed to refund but that doesn't help the situation at all. I saw a few youtube journalists talking about the issue. I think bloodstained is worse than that since the dev don't even want to refund the backers but I haven't seen any youtube journalist talking about this.
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Post by Hertzila on Mar 26, 2019 14:04:56 GMT -6
I think bloodstained is worse than that since the dev don't even want to refund the backers but I haven't seen any youtube journalist talking about this. I think it's not considered worse since these things happen. Platform cancellations are sadly facts of life and sometimes issues just pop up and screw up both the timeframe and budget side of project management. In those cases, something has to give and they're not in a situation where they could start asking for more money and/or time. The backer campaign happened already and they have delayed arguably too many times as-is. So losing Linux support is project management -wise a, well, wise decision. It's ultimately a small part of the backer / customer base and the PC release covers it anyway, so if they do add it post-launch, it's right there on Steam or GOG as alternate platform. That's also why refunds are a trickier question, since there's no explicit Linux release, instead it's covered by PC in general. Not to mention stuff like WINE and Steam's push for Windows compatability layer.
Note that this is all benefit-of-a-doubt stuff. I'm not that affected but still very annoyed by the lack of Linux, and I fully support the idea that they should swallow their existing corporate style and accept help from backers / interested parties to port Bloodstained properly to Linux, even if just post-launch.
But compare the best case, benefit-of-a-doubt scenarios between Bloodstained and Phoenix Point. Bloodstained has a plethora of reasons, explanations and excuses that sound perfectly rational and legitimate, even if they were lying through their teeth (not my belief, for the record, but that's neither here nor there). The lack of an open refund offer is something of a sour spot but even for that there is a reasonable explanation.
Compare Phoenix Point, which is a self-admitted case of greed and cold corporate thinking. They knew backlash was inevitable and were fully expecting plenty of people to demand refunds, but they figured that not all of the backers would back out and even if they all would Snapshot's bank account would still be in the positive. This was a calculated selling out and using the backers as 0% interest loans (as the reaction on the reddit went). The only saving grace they had at all was the refund option, without it they would be going to court as we were speaking. Couple that with the other side being Epic who had already been involved in a similar PR blowback and it's no wonder that PP got a lot of attention.
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