Okay 505, Holiday's over. Time for some answers. (Linux/Mac) Jan 2, 2019 9:12:36 GMT -6 Torabi, ssokolow, and 2 more like this
Post by browren on Jan 2, 2019 9:12:36 GMT -6
When I contacted Fangamer for answers about their cancellation of the Linux release of Bloodstained, and contact information for ArtPlay and 505, I was directed at this board, at a Discord channel, and to Twitter. Multiple people, including Fangamer employees, have said that 505 employees read this board and so far, not one has replied, or tried to contact me in any way. It's time to stop hiding and own up.
As publisher, 505 needs to show that an actual effort was made to create a Linux version of Bloodstained, and identify the showstopping problem that makes it impossible to deliver. So far, not one screenshot was made on Linux, not one demo was available on Linux, and no project updates mention problems being addressed on Linux. The Kickstarter was clear about Linux support being a goal and not a "stretch" goal; it promised support for the platform, via both Steam and GOG. You may not back out without showing that you at least tried.
If a creator is unable to complete their project and fulfill rewards, they’ve failed to live up to the basic obligations of this agreement. To right this, they must make every reasonable effort to find another way of bringing the project to the best possible conclusion for backers. A creator in this position has only remedied the situation and met their obligations to backers if:
- they post an update that explains what work has been done, how funds were used, and what prevents them from finishing the project as planned;
- they work diligently and in good faith to bring the project to the best possible conclusion in a timeframe that’s communicated to backers;
- they’re able to demonstrate that they’ve used funds appropriately and made every reasonable effort to complete the project as promised;
- they’ve been honest, and have made no material misrepresentations in their communication to backers;and
- they offer to return any remaining funds to backers who have not received their reward (in proportion to the amounts pledged), or else explain how those funds will be used to complete the project in some alternate form.
"Middleware problems" is far too vague to be acceptable, and it is not evidence that any work was ever done to build a Linux version. Developers doing multi-platform software normally build and test their project routinely on all supported platforms. If there were "middleware problems" these should have shown up, and been addressed, months or years ago. They were never mentioned.
I am one of dozens of Linux users who paid money for this game, in advance, because support was promised from the beginning. I also was willing to give ArtPlay and 505 the benefit of the doubt when updates came and there was no direct mention of Linux support. At the very least, we are owed detailed answers about what specific "middleware problems" were encountered, what 505 did to try to address them, and why it didn't work. I believe we should also be offered refunds, for the same reasons that Vita and Wii-U backers were offered refunds.
I, and many of the other Linux backers, are also Linux developers ourselves. Given detailed information about the problems, we might even be able to solve them. I would much prefer that 505 reach out for help from the community, or use my backer money to get an established Linux game publisher's help (like Feral, perhaps) to get the game published rather than giving up at the first sign of trouble.
Note that everything above also pertains to the Mac release as well, but my interests are the Linux release, and that is the only area I can directly assist. Maybe there are Mac devs reading too. I don't know.