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Post by browren on Jan 2, 2019 9:12:36 GMT -6
When I contacted Fangamer for answers about their cancellation of the Linux release of Bloodstained, and contact information for ArtPlay and 505, I was directed at this board, at a Discord channel, and to Twitter. Multiple people, including Fangamer employees, have said that 505 employees read this board and so far, not one has replied, or tried to contact me in any way. It's time to stop hiding and own up. The Kickstarter Terms of Use state (emphasis mine): As publisher, 505 needs to show that an actual effort was made to create a Linux version of Bloodstained, and identify the showstopping problem that makes it impossible to deliver. So far, not one screenshot was made on Linux, not one demo was available on Linux, and no project updates mention problems being addressed on Linux. The Kickstarter was clear about Linux support being a goal and not a "stretch" goal; it promised support for the platform, via both Steam and GOG. You may not back out without showing that you at least tried. "Middleware problems" is far too vague to be acceptable, and it is not evidence that any work was ever done to build a Linux version. Developers doing multi-platform software normally build and test their project routinely on all supported platforms. If there were "middleware problems" these should have shown up, and been addressed, months or years ago. They were never mentioned. I am one of dozens of Linux users who paid money for this game, in advance, because support was promised from the beginning. I also was willing to give ArtPlay and 505 the benefit of the doubt when updates came and there was no direct mention of Linux support. At the very least, we are owed detailed answers about what specific "middleware problems" were encountered, what 505 did to try to address them, and why it didn't work. I believe we should also be offered refunds, for the same reasons that Vita and Wii-U backers were offered refunds. I, and many of the other Linux backers, are also Linux developers ourselves. Given detailed information about the problems, we might even be able to solve them. I would much prefer that 505 reach out for help from the community, or use my backer money to get an established Linux game publisher's help (like Feral, perhaps) to get the game published rather than giving up at the first sign of trouble. Note that everything above also pertains to the Mac release as well, but my interests are the Linux release, and that is the only area I can directly assist. Maybe there are Mac devs reading too. I don't know.
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Post by purifyweirdshard on Jan 2, 2019 9:26:35 GMT -6
If you would like to be sure that 505 doesn't miss your questions or concerns, you should tag Question and/or Angel-Corlux like so. Thanks.
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Post by browren on Jan 2, 2019 9:31:55 GMT -6
Thanks for the help.
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Post by raptor85 on Jan 4, 2019 2:36:55 GMT -6
I'm in the same "no information" loop as well, fangamer keeps redirecting me to twitter as the only means of communication and twitter never gets answered. I'm to the point of extreme frustration on this.
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Post by Pure Miriam on Jan 4, 2019 4:11:02 GMT -6
browren i'm probably wrong, a bit, on what i'm going to say, specially because i'm brazilian, and Brazil works under civil law, unlike US that works under common law and these are very different law systems, but, as far as things goes, in MY understanding, they fullfilled SOME (keep in mind i didn't said all) of those kickstarter demands. Let's analyze what kickstarter says there: "(...) they must make every reasonable effort to find another way of bringing the project to the best possible conclusion for backers."That is exactly what they are doing. They are finding "another way" of bringing the project to the "best possible conclusion" and that means, polishing and finishing the game on the plataforms they can. "they post an update that explains what work has been done, how funds were used, and what prevents them from finishing the project as planned;"They didn't detailed how funds where used, but they explained what work has been done and what prevented them from finishing the project as planned. You may DISLIKE the explanation, but it is there. "they work diligently and in good faith to bring the project to the best possible conclusion in a timeframe that’s communicated to backers;"That's completely subjective. None of us can know if they are working in good faith and if they are trying to bring the project to the best possible conclusion, aside from really blatant evidences. "they’re able to demonstrate that they’ve used funds appropriately and made every reasonable effort to complete the project as promised;"That wasn't made, i agree. "they’ve been honest, and have made no material misrepresentations in their communication to backers;and"They didn't made a single material misrepresentation as far as i know. Material misrepresentation means "the act of intentional hiding or fabrication of a material fact which, if known to the other party, could have terminated, or significantly altered the basis of, a contract, deal, or transaction." I would like to see where that happened. "they offer to return any remaining funds to backers who have not received their reward (in proportion to the amounts pledged), or else explain how those funds will be used to complete the project in some alternate form."take a look at that sentence. "remaining funds". There is, most probably, NO remaining funds whatsoever. So, they are only obligated to return funds if these funds still exist. Not only that, but the project IS being completed in "some alternate form". They got Wayfoward to work with them, the game is going under bug hunting and it is being refined. They didn't detailed how these funds are being used, BUT, we can tell how, considering Wayfoward, bug hunting and game refining.
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Post by freddythemonkey on Jan 4, 2019 4:45:07 GMT -6
"So, they are only obligated to return funds if these funds still exist."
Probably can be interpreted that way, but I hope they realize that excluding arbitrarily SOME backers by a refund in the case of a cancellation is a d*ck move no matter how "legal" it may be. I repeat, why Vita backers were refunded if they wished so and Linux/MAC users can't be refunded apparently? I doubt there are millions of backers in that situation anyway, and moreover we're still talking about 5.5+ millions funds PLUS the publisher's money, it couldn't be THAT difficult to refund a bunch of people. With KS, reputation is on the line and such a move can damage reputation badly.
(leaving aside the whole debate on the usage of said funds, I still find it difficult to wrap my head around the fact that some IGAvanias, even those with fewer recycle of assets, went out on a much more constrained time and budget and Bloodstained didn't even while having a much bigger budget and forsaking high quality 2D art, that's unfruitful and unnecessary)
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Post by Pure Miriam on Jan 4, 2019 6:17:25 GMT -6
freddythemonkey reputation-wise, yes, it isn't a good movie, i think. But since browren talked about KS regulations and terms, i answered based on law, regulations and terms. About that some IGAvanias where made with a smaller budget and time, we have to remember that these games were made with a immensely huge and powerful japanese conglomerate behind it. If something goes wrong, within hours he could find anyone, anywhere to fix anything. IGA himself stated that the hardest part of being independent was that, when working with Konami, ANY issue was fixed almost imediatelly because he basically had all the basic resources, aside from money, to work with. While independent, if anything goes wrong, he needs to do several calls to several people to find someone that can fix whatever got wrong and that alone can take days, if not weeks. Money isn't everything when developing a game. If you have a team of experienced developers AND the backup of a major company behind you, bugs and fixes can be resolved quickly, specially at the 90s and early 2000s, when games were still made without the stupid mindset of rushing things to the point of release so many broken games that needs "day one patches".
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Post by browren on Jan 4, 2019 7:37:48 GMT -6
Pure Miriam, with all due respect, unless you are a 505 employee stating the company's response, your opinion isn't really relevant. I did not come here to debate law with other patrons, I came here to get answers from the company itself, based on the fact that Kickstarter, who took my money for the project and gave it to 505, said this was how to contact them. That said, the last time either Question or Angel-Corlux logged in was Sunday, it's been 2 days since I posted my complaint, and nothing official has been posted. If this so-called "middleware problem" has been trouble for a significant amount of time, it should have been easy for 505 to post a technical explanation or point us at an UE4 bug report they filed for the problem. That is precisely what I want, and I'm not going to go away until either I get a refund, or I see genuine proof that there was actual effort made to develop for Linux. I strongly suspect that no work was done at all on either Linux or Mac before performance testing began, and the first attempt to build on those platforms did not work, so they backed out because it was work they never really cared about doing anyway. The genuinely sad thing is that despite delays, 505 has still managed to get Linux support for other games they publish, so it's not that they don't know how to honor a commitment. It's just that they've chosen not to this time, and don't seem to care how it looks. I would have been fine with a delay. I know how software development schedules work. Not publishing it at all, after "years of development," reeks of lies.
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Post by purifyweirdshard on Jan 4, 2019 8:53:08 GMT -6
I repeat, why Vita backers were refunded if they wished so and Linux/MAC users can't be refunded apparently? In case anyone missed the point I shared about this earlier. I'll spare my other post about more speculation/inferring how this situation happened because that's a huge quote and the OP just wants to understandably hear from the publisher. Discussion of that sort can be had in the main thread. I think that a part of the issue might be that there wasn't a way beforehand to have users specifically select the Mac/Linux versions. In our surveys, the choices are only as "Steam" or "GOG" for PC. So if they want to go through with refunds, they would (to my knowledge) need to offer it to everyone who has one of those two selected, which I imagine is a pretty huge number considering almost everyone who would be for multiple copies and has a PC would pick one of those at least as a secondary choice. This would come out to mean they would receive a lot more refund/partial refund requests than the affected backers. To add, I think it'd lean dangerously close to "everyone".
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Post by XombieMike on Jan 4, 2019 9:19:59 GMT -6
All of this is Kickstarter terms of use stuff hinges on, "If a creator is unable to complete their project..."
The project will be completed so none of that holds any weight. It won't be able to be exactly what it started as, but they have proven it's as complete as it can be for the majority of backers.
Yeah, in good faith as much transparency should be used, but don't kid yourself about being owed some sort of refund or more information about what led to this decision. You donated to a Kickstarter, you didn't buy a product.
The chances of getting a reply from 505 that will satisfy you is pretty slim, no matter what they say isn't it? It all leads to the same conclusion.
Id love 505 to prove me wrong just as much as you.
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Post by browren on Jan 4, 2019 15:37:36 GMT -6
All of this is Kickstarter terms of use stuff hinges on, "If a creator is unable to complete their project..." The project will be completed so none of that holds any weight. It won't be able to be exactly what it started as, but they have proven it's as complete as it can be for the majority of backers. Completing a project is exactly what it says, complete. Not mostly complete. If you hired a contractor to put a new roof on your home, and he did 80% of it, it's not complete. Backing out of a platform isn't a minor change, and I'm sure the Vita and Wii U backers would agree that the project would not have been complete if they'd just dropped the consoles at the last minute because "reasons". But I am not here to play word games, I want to know what their problem actually was. Kickstarter uses the words "pledge" and "contract," not donation. What I bought was a contract, same as if I hired someone to paint my house. Actually it'd be very easy to satisfy me; just be more specific than "middleware problems." Which middleware? What problem? Give me an honest answer that shows they did actually try, and were unable to do what was promised.
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Post by browren on Jan 4, 2019 15:43:29 GMT -6
purifyweirdshard it's actually pretty easy to pick out Linux and Mac users on PC, at least on Steam. Just need to check the Steam account to see if someone's ever logged in on, or run games on Linux or Mac before. I don't think GOG has that kind of data, though.
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Post by kreble on Jan 4, 2019 16:25:46 GMT -6
I am a Mac and Linux backer, and I have been following this situation since the December update was posted. I would like a refund. I backed this project in order to receive the Mac and Linux versions. When the creators cancelled other platforms, they offered affected backers refunds. They have set a precedent; Mac and Linux backers should also be offered refunds.
Offering Mac and Linux versions, taking my money, and then announcing years later that these platforms will not be released is fraud.
As browren has shown, the creators are in violation of Kickstarter's terms of use. It is very disappointing that so many backers, especially XombieMike, are apologizing for this unacceptable, legally fraught behavior by the project creators.
I have backed many Kickstarter games as a Mac and Linux user, and I have never encountered such duplicitous behavior. Even Mighty No. 9 was released on Mac and Linux.
The creators are selling products from this Kickstarter, such as Curse of the Moon, without having delivered my rewards - another violation of Kickstarter rules.
Excuses made by other backers are not relevant. For example, it does not matter that the reward survey does not distinguish between PC, Mac, and Linux users. In fact, this is an example of a failure by the creators to present the project honestly and clearly as required by Kickstarter rules.
The creators have also failed to present the project honestly and clearly by setting up and discarding multiple shell companies, affiliates, and intermediaries - preventing backers from communicating with creators, resolving disputes, and obtaining a clear picture of the project status. For example, there are currently open questions on this forum as to whether DICO is involved with the project - an utter failure in transparency. Additionally, questions about the Mac and Linux cancellations were disingenuously directed towards Fangamer, a clothing company in Arizona.
Unless backers have been lied to, there is plenty of money to refund Mac and Linux backers. The Kickstarter exceeded the $500,000 goal by an order of magnitude, raising $5,545,991 for the sole purpose of demonstrating demand to the actual funding entities. Therefore, unless backers have been mislead, there exists more than $5M of excess funds - all of these backers could withdraw and the project would still have met its goal. Game development has always been funded by a third party.
The project creators have announced that my rewards will not be fulfilled. Under the Kickstarter terms of use, they are required to work with me in order to find a satisfactory resolution. If the project creators continue to remain silent and refuse to engage with me on this matter, I will be happy to talk with similarly affect backers regarding legal remediation.
The Kickstarter terms of use clearly state that backers who do not receive their rewards must be offered a return of funds.
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Post by XombieMike on Jan 4, 2019 17:08:28 GMT -6
Sorry you are disappointed in me, but I'm just being real here. It's not fraud. It's a Kickstarter, and there is no legal way you are gonna get a refund. I'm just being real here, man. The previous refunds offered were done not by force, but by good will from IGA.
I have no idea why it isn't being offered this time. It might have to do with it being tied to the other "PC" backer offers and they don't wanna open it up to every Windows user to get a refund. That's just my theory.
Either way, I'm sorry you can't play on your platform. That sucks. The reality is that isn't going to change, and you aren't going to have any legal reason for a refund.
The best course of action you can hope for is appealing to get a refund due to personal accountability from IGA. Don't threaten legal action that has no weight, instead plead that you are a fan and that you want a refund only on grounds of it being the thing of integrity to do.
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Post by Pure Miriam on Jan 4, 2019 17:31:23 GMT -6
it's fine browren , i understand your position. No ofense taken or anything. XombieMike that's exactly my point. The project WILL be finished. Not completely as intended, and that is allowed by Kickstarter itself. And, as it was also stated, Kickstart works on donations, not on patronage. This is something all of you must understand. A Kickstarter project doesn't have any obligation of being finished. Refunds are also not mandatory at all. Take a look at this, on Kickstarter page: "If a creator is absolutely unable to complete the project and fulfill rewards, they must make every reasonable effort to find another way of bringing the project to a satisfying conclusion for their backers." "The creator is solely responsible for fulfilling the promises made in their project. If they’re unable to satisfy the terms of this agreement, they may be subject to legal action by backers."Now, what that means? It means the creator must make efforts to find ANOTHER WAY to bring the project to a "satisfying conclusion". If the game is released on some plataforms, but not others, that can CLEARLY be considered "another way of bringing the project to a satisfying conclusion". Imagine if the game ended up with a minimal requirement that is way too high for most standard computers. What people with low-end PCs who backed the project would do? Sue them because their machines can't run the game? When Kickstarter says that the creator "may be subject to legal action", that just means the backers can try to sue the creator, because that is possible for anything, everything, for any allegation. Ayone here, at this page, can sue anyone else for any reason or for no reason at all. Also, refunds aren't at all an obligation of the creator. You can't find that anywhere on terms of use. Kickstarter just says it is an option, it doesn't say it is an obligation. You are all mad and i completely understand that. 505/DICO/IGA reputation may be harmed by that, and i completely understand that. But forget about refunds or legal action. It's not gonna happen. A legal action against a kickstarter project that is following kickstarter rules and is actually finishing the project, as kickstarter itself demmands, has no weight and no value in court.
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Post by Question on Jan 4, 2019 17:36:50 GMT -6
Hey, all.
I just wanted you to know that we are here and on Monday will address the questions posted. I apologize for the delay caused by the holidays.
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Post by illasera on Jan 5, 2019 7:44:14 GMT -6
Hey, all. I just wanted you to know that we are here and on Monday will address the questions posted. I apologize for the delay caused by the holidays.
Refund Requested (Reason : Dropping linux support, Which i use), And Rejected.
I guess i shall wait for the answers on Monday...
Granted, based on the answers on Monday by "505 Games", I will have to decide if to start inciting for backlash or not, Even if its against the forum rules...
At this point, a stand need to be taken as to whatever you have done with the backers money (You will be amazed by how effective anger and hate can be).
Whatever case 505 games has to make, Make it a good one and an honest one, All scams in history always went bust.
Unraveling the truth is more important than "public forums politeness" and "feelings", Its our money at stake here, People worked for this.
* I will suggest to the audience here , Not to be fooled by demos (Small sections of the games that are ready) As for the E-mails; if you read the E-mails once more, You will see that the the status of the game is unknown and it is kept that way intentionally... The mailing-system serve as a communication way to tell you "We are communicating with you but we won't address anything". (The communication method with koji and his team on forums / emails / social media is only active to maintain the statue of "Active", But it is NOT USEFUL).
@ Question , My Question : Would you FINALLY address for ONCE AND FOR ALL , TO DATE, the status of the project? You need to start divulging "Development secrets" in details, Because consumer trust grows dim (For me , its already lost).
@ Question , Question details : Start naming it as such : - How much of the art is done, Voice over, recording, stages, concept design, monster design, balance, monster placement, soundeffects, level design, scripting, coding, Texture work, materials / shaders, 3D models.
- How much more must be done? - The size of the group that is working on it? - When it the estimate release date, How much leeway do you need in case the release date isn't met?
- How much of the initial budget remain?
- Do you need a second round of crowdfunding? (The time for holding secrets for the audience to be wow'd on release is over, You had time for that years ago).
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Post by browren on Jan 5, 2019 7:46:11 GMT -6
A legal action against a kickstarter project that is following kickstarter rules and is actually finishing the project, as kickstarter itself demmands, has no weight and no value in court. Satisfying the contract is not the same as satisfying to one particular signer's preferences. A contract is not satisfied unless all of its conditions are met.
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Post by XombieMike on Jan 5, 2019 7:51:54 GMT -6
illaseraForum rules will always be strictly enforced, but that doesn't mean you can't campaign within them. This project is far from a scam and adheres to the Kickstarter terms of use. I wont keep repeating myself, but you all may as much as you feel you need to. Just keep it respectful.
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Post by Overlord on Jan 5, 2019 9:50:39 GMT -6
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