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Post by JoJoDikk on Feb 4, 2020 0:03:29 GMT -6
The DLC is available on my account (which made the purchase), but is not available on my wife's account. Is this expected behavior, or is there something amiss that's preventing her from being able to fight IGA?
My reasons for asking are twofold:
1. She's spent 30+ hours playing the game on her account and is going to be furious if she can't actually play all† of the game.
2. If the DLC is locked to a specific account and not made available to other users of the system, that's shitty. If anyone takes umbrage with that opinion, feel free to try to change my mind.
†Yes, I know she could purchase the DLC for her account. That's not gonna happen because it would give tacit approval of avaricious nonsense.
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Post by nyeeeessss on Feb 4, 2020 10:54:13 GMT -6
JoJoDikk Is your console activated? Console activation is supposed to be the thing that actually allows you to let other people on your console access your PSN purchases without you always being online. If you already have activated it, sorry. Just trying to cover my bases And here’s the game’s discord and subreddit to help you get more input from people
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Post by JoJoDikk on Feb 4, 2020 21:25:18 GMT -6
I've followed all of Sony's support instructions, including deactivating and reactivating the system, making the system primary in my account, as well as restoring licenses. No dice.
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Post by nyeeeessss on Feb 4, 2020 22:18:20 GMT -6
Try seeing what’ll happen if you access the DLC with both accounts online simultaneously, otherwise I’ll ask Question |
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Post by JoJoDikk on Feb 5, 2020 2:23:40 GMT -6
Like by having one active on my PS3 and the other on the PS4? Or sign in to both of them on the PS4 simultaneously and switch back and forth between users?
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Post by nyeeeessss on Feb 5, 2020 5:49:20 GMT -6
I was curious about the latter, but again that was just a random thought, I’m unsure it’ll work. We’d be better off taking this to 505/ArtPlay support
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Post by JoJoDikk on Feb 5, 2020 20:15:29 GMT -6
Sounds fine to me. How do we go about doing so?
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Post by JoJoDikk on Feb 7, 2020 18:30:54 GMT -6
If anyone reading this knows how to contact 505/ArtPlay support, kindly let me know. I's like to get this issue resolved as quickly as possible.
Thanks.
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Post by Darnias on Feb 7, 2020 18:55:34 GMT -6
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Post by nyeeeessss on Feb 9, 2020 10:06:24 GMT -6
My idea was keep your account on player two and hers on player one, but you’d honestly be better off just talking to 505 support
“ We are here Monday through Friday from 7:30AM to 4:30PM Pacific Time, except on observed holidays. You can find the current GMT here. Live chat is available from 8:00AM to 4:00PM Pacific Time. Please leave us a message if an agent isn't available, and we'll get back to you as quickly as possible!”
So yeah, live chatting them tomorrow between 11AM EST and 7PM EST or putting in a support ticket would probably get you the easiest human response.
I mean, you could get me or someone else to do the support message, but we’d possibly need to know some specifics to give them.
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Question
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Post by Question on Feb 10, 2020 10:53:00 GMT -6
The DLC is available on my account (which made the purchase), but is not available on my wife's account. Is this expected behavior, or is there something amiss that's preventing her from being able to fight IGA? My reasons for asking are twofold: 1. She's spent 30+ hours playing the game on her account and is going to be furious if she can't actually play all† of the game. 2. If the DLC is locked to a specific account and not made available to other users of the system, that's shitty. If anyone takes umbrage with that opinion, feel free to try to change my mind. †Yes, I know she could purchase the DLC for her account. That's not gonna happen because it would give tacit approval of avaricious nonsense. According to the QA team "licenses should be shared with all users if the account that bought it has set the PS4 as his 'primary' console." Since it sounds like you have tried this approach, I'll let them know that it needs to be investigated. |
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Post by JoJoDikk on Feb 10, 2020 19:29:49 GMT -6
Got a response from them today. It kinda sorta contradicts the QA team's answer, unfortunately.
"Thank you for contacting 505 Games support. I'm sorry that you're having this issue.
The ability to use purchases across accounts is something that is handled on a higher level but would be a decision that was made. So if you aren't able to use DLC between accounts, then it is most likely account bound and there isn't anything that we can do about that."
It'd be nice to find out whom is correct and get this settled once and for all. I mean, the response quoted above isn't a definitive one, and it came from the publisher! If anyone should know with 100% certainty, it would be them. Right?
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Post by nyeeeessss on Feb 10, 2020 19:52:01 GMT -6
Got a response from them today. It kinda sorta contradicts the QA team's answer, unfortunately. "Thank you for contacting 505 Games support. I'm sorry that you're having this issue. The ability to use purchases across accounts is something that is handled on a higher level but would be a decision that was made. So if you aren't able to use DLC between accounts, then it is most likely account bound and there isn't anything that we can do about that." It'd be nice to find out whom is correct and get this settled once and for all. I mean, the response quoted above isn't a definitive one, and it came from the publisher! If anyone should know with 100% certainty, it would be them. Right? Question told me the same thing until he talked to the QA team and both Question and the QA team are also 505 games, whereas the support rep who got back to was likely as in the dark as Question was prior to asking them. I asked Question a follow-up question, hopefully I get a good response |
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Post by JoJoDikk on Feb 11, 2020 2:19:00 GMT -6
Thanks for all the help, my dude. I'm not sure I deserve it, but that's another story altogether :p
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purifyweirdshard
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Post by purifyweirdshard on Feb 11, 2020 11:33:55 GMT -6
Got a response from them today. It kinda sorta contradicts the QA team's answer, unfortunately. "Thank you for contacting 505 Games support. I'm sorry that you're having this issue. The ability to use purchases across accounts is something that is handled on a higher level but would be a decision that was made. So if you aren't able to use DLC between accounts, then it is most likely account bound and there isn't anything that we can do about that." It'd be nice to find out whom is correct and get this settled once and for all. I mean, the response quoted above isn't a definitive one, and it came from the publisher! If anyone should know with 100% certainty, it would be them. Right? Tagging Question again so he sees this as well. |
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Post by Question on Feb 11, 2020 13:26:06 GMT -6
Devs can decide to limit DLC to a specific account, even on a primary machine. It would be a safe assumption to assume this is one of those cases. However, the QA team feedback is that it should be shareable and they are looking into it.
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Post by JoJoDikk on Feb 13, 2020 18:40:40 GMT -6
Just checking in to see if anyone has received any further information about this issue. I presume not, as there've been no posts to that effect, but it rarely hurts to ask.
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Post by nyeeeessss on Feb 13, 2020 20:07:58 GMT -6
JoJoDikk If there’s anything else you wanna add regarding your DLC issue, try shooting a DM at Question#9054 on discord, he seems to be this game’s most prominent community manager. You should be able to reach him between 8AM PST and 4PM PST Monday - Friday if you’re in either the 505 games server or the Bloodstained ROTN server
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Post by JoJoDikk on Feb 18, 2020 18:30:39 GMT -6
My schedule as of late has been quite hectic, so I have not had to opportunity to contact anyone on Discord, but I got another reply from Dane C. at 505 Games Customer Support.
"I was told that the way the DLC functions is by design. Why that is the case isn't something that I am privy to."
That's disappointing, but fairly definitive. Guess my wife is not going to battle Iga after all. Pity, that.
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Post by Question on Feb 19, 2020 16:43:40 GMT -6
QA looked into this and, unfortunately, Iga's Back Pack was submitted as a "service entitlement" when it was added to the game's code.For that reason, it cannot be shared between accounts. The intent wasn't to lock the code from sharing,so this is an unfortunate side effect. I don't expect this is something we'll be able to retroactively change.
I know this is not the answer that OP was hoping for. Our production manager is going to talk to the team about future DLC, so I hope content will be handled differently.
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