Feedback Poll: Should Mac/Linux users be offered refunds?

I made a different post about the idea of doing a refund swap above. 

I don't think we've ever made the argument 'this was promised by the previous guys". For practical purposes, the 'project' is the project and we aren't differentiating between the team makeup from then to now (with a couple Curse exceptions due to Inti being the developer/publisher on that project).

Yes, there is an issue in the surveys with discerning backers who want mac/linux from PC users, but while it may be a contributing factor, it's not the main one. That's why I don't bring it up in our statements. It's also an issue that likely has workarounds that could be figured out if needed.  I believe I've been straightforward in saying that if we want to get the game to release at all, we need to be realistic about what it will take to get there. There is not an endless financial stream to fund another year or two of development and we want to release the game.

As for my presence on the forums, I don't know that my posts do much to change anyone's minds. More often than not, when I come in and don't have responses that people want to hear that it serves only to stir things up. I do read everything that happens here and report back to the team. I apologize for not diving into more forum conversations. 

For the record, the forum belongs to the fans and is run by the fans. We do not require the mods to support or defend us in any way. I appreciate (and hope everyone else does as well) the work that Mike and the rest of the mods have done in keeping things constructive in light of a bad situation, especially when I know that many of them are just as upset about the refund policy as the rest of you.

Why would it take "another year or two of development" to release a game you've been working on for years already, on two platforms directly supported by the engine you're using? All it SHOULD be is selecting Linux in UE4's File->Package menu.

Why can't you just say what the "main factor" is and be done with all this manager-speak talking around the issue?
You don't have a refund policy, you have a no-refund policy, and Fangamer sent people to this official board instead of giving anyone a way to talk to 505 directly. Sending us all to a "fan board" is about as unprofessional as suggesting Twitter as a support system. I don't know if that was Fangamer's idea or 505s, but management owes XombieMike (who has done a fine job of keeping his board afloat in 505's self-inflicted typhoon) several dozen beers for his efforts to manage this PR disaster on their behalf.

Keep in mind that under Konami, Iga and his team probably focused his entire time on technical and design aspects of the game. If I'm understanding correctly, he's basically also part of the team running the company now, and has extra duties that he didn't have prior when working for Konami. This will have an impact, but it's all behind the scenes and likely no one will understand unless they have personal experience in it. I recall the time when I worked as a consultant for a software startup. The extra things we had to do were not part of my job when I worked under a bigger company. Also keep in mind he's not just making another SoTN; we have to be mindful of making such a direct comparison. It's honestly really apples to oranges comparison. Tools and dev environment are not the same.

For the communication, I think communication only exists if both parties take part in the conversation. If you talk to them every day and they won't respond, that's not communication. Your point still stands, as it is still a subjective observation. For me, I would say communication is ALMOST non-existing is close to the truth.