Feedback Poll: Should Mac/Linux users be offered refunds?

Ok, I've emailed Fangamer Steve with the following:



We will see if he responds.

Your message is unhelpful and your attitude is still poor. Please try and refrain from being so uselessly negative. We all know how you feel right now, dude.

The only thing I can see as hurdles to this is deciding on which backer's tier was resold. If 17 people backed at the $30 level, how are we sure who to mail a check to if only 10 of those get purchased? I doubt it would be a problem, as I think they would all sell. The other hurdle is mailing checks, but that doesn't sound too hard. The logistics of the site will be the tough part.

Understandable. But yes, I am willing to risk the game as a whole to make things fair for people who earnestly feel cheated. This is just a difference of opinions between you and I. I don't expect many people to agree with me.

The longer this project takes the more practices I see that I don't like. I understand that some incidents are unavoidable, but I am very, very tired of giving the benefit of the doubt, along with not holding people accountable.

Shifting of development teams and the argument "This was promised by the previous guys, not us." is taking it's toll. No one else finds this discouraging that there is very little accountability?

I love this genre, the game, the creator, and this community. I want this to succeed. But at some point you need to ask if it should. Does this game deserve to be released with corners cut? I am all for delays. But that is not the problem that has me concerned. Hindsight is 20/20, but there seems to be a lot of things that could have been predicted. The biggest problem is all of this conjecture. We won't be able to look behind the scenes, and we won't know what can be confirmed or denied.

I get that it seems selfish, risking other peoples game for the minority. I just can't stand letting people fight by themselves. I can only speak for myself, but yes, again I am psychotic enough to be willing to pursue equal results for others.

I don't think we need checks. The money can go back just as however the Wii U/Vita money did with refunds, which I'm imagining was some kind of electronic transfer, probably PayPal. It also wouldn't necessarily have to stay Steam, someone's Steam/GOG Mac copy could turn into someone else's Switch game.

However, as I walked in the door tonight, something else hit me that I hadn't considered. This would look bad on the project/IGA to the outside, likely:
"Wow you wouldn't give those people refunds so you're having your backers do it for you?" etc

I mean the actual result of it is much more positive than that, but things aren't discussed positively online. But...still, I think if the logistical and electronic transfer of pledges/funds issues can be worked out, it could be a thing. If it's kept just within the backer pool, that's no lost retail sales to worry about. You ideally only end up with more satisfied people, and people who are already satisfied getting more of what they want.

More on the point of not enough completely new people wanting in, though - let me share some numbers on that. In Curse of the Moon's first 12 days of being released, it had 100,000 unique downloads, not counting backer codes. It has a 10/10 rating on Steam (actual amount just over 95%). If even only 1 percent of those people want to get Ritual of the Night, that's still more than Linux/Mac backers who want refunds...and my wager is that way, way more people than that want the game, especially the now otherwise discontinued backer version they may not have known about before.

And this is only talking about CotM's first 12 days. To date, who knows what that number is. Add to that the mass of people represented on social media who can't wait to hear about the release date lol.

XombieMike I do not envy your position. But I do respect you for taking the lead and doing a great job trying to find solutions for everyone. Thank you for all your hard work and investment.

I hope you stay positive, and not shoulder peoples expectations. Love this community and I hope something works out for everyone involved.

That's not really a sticking point. They can very easily issue a new key to the purchaser of your backer reward in acknowledgment that they are in fact at fault for not living up to their promise. What is a sticking point is that they will consider your transfer of your backer reward as a lost sale from the person purchasing it. So this will go no where.

I still believe that looking into a class action or a series of justice/small claims actions is the correct answer here, and I think more of you should contact me on riot/matrix to discuss this (or at least read what is being discussed) in our own IRC like chat room. You don't have to download anything it's a web app.

absorbnix:matrix.org

This is another bad decision after adding DRM to COTM. A few days ago, I heard EA refused to refund a gamer and now I see artplay/505 also refused to refund the mac/linux user. So artplay/505 is on par with EA now?

The community is watching, please show some respect to the gamers who supported you.

Regarding DRM on CotM, Steam is required for it to run on PC, as far as I know.

Back when CotM was being offered, I asked for a GOG version, and was rebuffed there. I said I didn't mind Steam as long as there was a Linux version. This is the response I got: